World Horizons UK

World Horizons UK — Privacy Policy and Cookies


We are part of an international Christian mission organisation, we are a registered charity 51352, and a company limited by guarantee, registered in England & Wales number: 1680675. We are a data controller under the Data Protection Act 1998. 

Registered officeCentre for the Nations, North Dock, Llanelli, Carmarthenshire SA15 2LF. 

Website address:

World Horizons doesn’t capture and store any personal information about individuals who access this website, except where you voluntarily choose to give us your personal details via e-mail or by filling in an enquiry form.

Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by online service providers in order to (for example) make their websites or services work, or to work more efficiently, as well as to provide reporting information.

This website is connected to a Mailchimp account, Mailchimp installs a JavaScript tracking snippet on this site. This Snippet will allow cookies, pixels, and other technologies to be set on this website to facilitate the use of certain automations, features and functionality offered by Mailchimp through the Service.

Embedded content from other websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Popup forms: The Snippet will allow a Member’s Site to deploy a Mailchimp cookie that recognizes whether an end user to that Member’s Site has previously viewed a popup form and ensures the same end user does not see the form again for a period of up to one year. To refuse this cookie You can set or amend your web browser controls to accept or refuse cookies. This popup is not currently acctivated

Information we may request from you and when

  • Details you provide when you contact us to make an enquiry or request information about what we do. This can be in person, on the phone, by email or formpaper or on-line: name, email, addresstelephone number. 
  • Information we ask you for when you request to receive our publications and newsletters name, title, email, address. 
  • Information we ask you for when you make a booking: name, email, telephone, gender, medical/ disability/allergies, date of birth.  
  • Information we ask you for when you complete an application form: name, date of birth, address, email, telephone, qualifications/experience, faith, criminal background/ unspent criminal convictions, gender, health/ disabilitynext of kinreferences.  
  • Personal details you provide when you volunteer with us or join us short term –name, address, email, telephone, qualifications/experience, faith, gender, health/ disability, emergency contact, references. 
  • Criminal background including unspent criminal convictions that prevent you from working with vulnerable groups when you apply for a position working in regulated activity with children and/or vulnerable adults. 
  • We would only ask you for sensitive information such as your religious beliefs, disability and health information, where there is a clear reason for doing so. 

How will your information be kept secure? 

  • We take reasonable steps to make sure your information is kept secure we have a good standard of both of physical and electronic security 
    We train our staff handling your data to keep it safe and process it within the law. 
  • We use Secure Socket Layer (SSL) software when transmitting your data, however, please be aware when you send us information using the internet, you are doing so at your own risk. 

How will your personal data be used? 

We have set out below the purposes for which we intend to use your personal data and the legal basis on which we will process the data.  

  • We will use your information to contact you and provide what you have requested from us, such as sending you our e-newsletter or booking form or arranging a visit –fulfilling a contract with you and develop our services. 
  • To make sure we provide appropriate facilities and that your dietary requirements are met- to comply with health and safety law. 
  • If you apply for a position, mission trip or placement we use it to assess whether you have the necessary experience and skills, and whether we have a position, trip or placement that would be suitable- fulfilling a contract with you and meeting our legal obligations. 
  • If you apply for a position, that is working in regulated activity, we use the information to ensure you are not barred from working with vulnerable groups and that we keep within the law for protecting the vulnerable. 
  • To make sure we have permission for a child to take part in activities, to ensure their safety and well-being- legal requirement under safeguarding.
  • To monitor diversity among our workers and participants and to make sure we are complying with the Equality Act 2019. 
  • To make sure we meet the requirements of the Package Travel Regulations when you take part in any trip or placement that we arrange- legal obligation, provide you with suitable insurance.
  • To provide you with the right sort of accommodation that meet safeguarding requirements and to comply with UK health and safety law. 
  • Record things like accidents so that we comply with health and safety law. 
  • Manage payments, fees and charges thereby fulfilling a contract with you; and legitimate interest to recover costs owed to us. 

When can we use your information? 

  • We use your information when it is necessary to meet your requests and to make sure we can provide appropriate services for you. 
  • Where we need to meet our legal obligations as a limited company and a UK Charity, such as health and safety, package travel regulations, safeguarding and for any operational licences we have. 
  • Where we have your consent, for the purpose you have given it to us. 

How long will we keep your information? 

  • We will keep your information only as long as it is necessary for us to fulfil the purpose it was intended for or until you request that we no longer keep it. 
  • Some information we are required by law to keep for ‘statutory periods’, such as accident records and our company accounts and will only be used for that purpose. 

How can you access the information we hold on you? 

  • You can find out what information we hold about you, by using the details provided at the end of this policy, we will aim to respond within the statutory 28 days. 
  • If you are a member of World Horizons you can arrange with your member-care co-ordinator to view the information we hold about you. 

Who will we share your information with? 

  • Internally with the relevant World Horizons staff to meet your request. 
  • Our insurance providers to meet our legal obligations under the Package Travel Regulations. 
  • Any relevant law enforcement agency, government authority, regulator or other third party where we believe this is necessary to fulfil our legal obligations. 

We promise we will never share your details unless you have given your informed consent.  

Transferring your information internationally 

As we are an international organisation many of our staff are based overseas. We occasionally may need to share some of your details when you have made an enquiry about an overseas position. When necessary and the destination country does not have the same level of data protection as the UK, we have in place safeguards to protect the security of any data shared, using a secure network and training our staff. Staff receiving data observe this privacy policy and will ensure your rights are upheld as in UK data protection law. We would usually ask your explicit consent to do this.  

Your Choice and Rights 

You have rights relating to your information, you can make choices about how we keep in touch with you. For example, you can unsubscribe at any time from the e-newsletter or request to know what information we hold about you or request we no longer contact you. 

You can use our contact details below to: 

  • Request your details are updated or amended if you have been unable to do this via ‘update your preferences’ 
  • Request to access to your information  
  • Ask that we erase or restrict the use of your data 
  • Request that we provide your information to you in a commonly used electronic format and have that transmitted directly to another organisation (your right to ‘data portability’) 
  • Object or complain, if you wish to make a complaint or object to how we collect or use your data, we would prefer you contact us outlining your reason for your objection or complaint and provide details of how you wish us to contact you. You can raise your complaint using our contact details below. At any time, you have the right to complain to the Information Commissioner’s Office (ICO) regarding how we collect or use your personal data, the ICO is the UK supervisory authority for data protection( 

The Fraud Pledge 

Fraud is an ever-evolving and increasing criminal threat to society. No organisation – charitable or otherwise – can make itself completely immune to fraud but it can take steps to minimise the risks. World Horizons is committed to doing precisely that, which is why we have signed the Fraud Pledge.

Benefits of signing the Fraud Pledge

By taking the pledge we are showing that we work actively to prevent fraud, wherever it might occur in our organisation. We are now entitled to use the Fraud Pledge badge on our website, newsletters and printed materials. It will help us build trust among donors, funders and beneficiaries by providing us with a visible demonstration that we take the protection of our assets very seriously.